Virtual Assistant
Service
Do you own a business, work in real estate, or manage properties and get bogged down in administrative tasks, phone calls, and scheduling appointments? Do you want to save time and money on operations without compromising on service?
Welcome to Pacerline Outsourcing Service Pvt Ltd, your go-to partner for Virtual Assistant Services designed specifically for US-based property management firms, real estate businesses, receptionist services, and call centre activities. We assist companies like yours in alleviating workload, enhancing efficiency, and delivering excellent customer service—without the associated cost of in-house employees.
Professional Virtual Assistant Experts
Why Choose Our Virtual Assistant Services?
Our team brings over a decade of experience supporting clients in the property management and real estate sectors. We are a pool of professionals with good understand of USA market to deliver seamless support for your business.
We are serving
Professional virtual assistant services tailored for different business needs across multiple industries
Property Management Companies
We work with residential and commercial property management companies across the U.S. We are providing the service that listed below:
Rental Listings and Property advertisement
Tenant Application review
Property Showings
Tenant Screening
Lease management support
Tenant communication (calls, emails, and chat)
Rent reminders and late payment follow-ups
Maintenance request intake and coordination
Owner and vendor communication
Move-in & Move-out process
Eviction Support
After-hours answering services
Type of service that we are offering to the property management companies:
Remote Maintenance Coordinator
Our Virtual Assistant provide remote maintenance coordination assistant to property management companies in responding to tenant repair requests with haste and professionalism. We serve as the initial point of contact for maintenance requests, record and prioritz work orders, and coordinate vendors or technicians. From scheduling the repairs to checking for completion confirmation, we see to it that nothing falls between the cracks. We also update all the news in your system and keep tenants posted at every step.
After-Hours Maintenance Coordinator
Maintenance issues don't follow office hours—and neither do we. Our after-hours maintenance coordinators keep an eye on incoming calls and emails for after-hours requests such as water leaks, electricity outages, or lockouts. According to your escalation procedures, we call your relevant vendors or technicians and report all interactions. Your tenants will be taken care of quickly, giving you the reassurance that your office does not have to be open.
Customer Support Specialist
Your owners and tenants require prompt and informative answers. Our virtual customer support assistants handle emails, calls, and chats in a professional manner, and no message gets lost. We cover general questions, rent reminders, lease inquiries, and service request notifications. Our staff has great communication skills and is trained with U.S. customer service practices to promote your image and customer satisfaction.
After-Hours Customer Support
After-hours tenant inquiries and issues can pile up quickly if not managed well. Our after-hours customer support VAs handle evening and weekend communication, keeping your business responsive 24/7. We answer phone calls in your company's name, address non-emergency concerns, and escalate urgent matters based on your guidelines. Your residents will feel cared for—even outside regular business hours.
Property Manager Assistant
Our Property Manager Assistants assist in reducing your daily workload by performing vital administrative duties like coordination of tenant screening, lease preparation and renewals, owner relations, and reporting. We document preparation, system updates, file organization, and notifications. With the assistance of a virtual assistant, property managers can concentrate more on leasing, inspections, and business development.
Utility Specialist
Utility management across several properties can be time-consuming and tedious. Our utility experts handle utility installations, disconnections, billing tracking, and data entry. We open or close accounts timely during move-ins/out, accurately record utility charges, and audit bills before approval. This eliminates expensive errors and keeps your owners accurately billed.
With in-depth understanding of property management software such as AppFolio, Buildium, Propertyware, and Rentvine, our VAs take care of your back-office chores so your staff can concentrate on expansion.
Core Virtual Assistant Services We Provide
Here's a more detailed look at what we can assist you with:
Phone Answering & Inbound Calls
Never lose a lead or tenant prospect. We answer calls in your business name, screen and transfer calls, take thorough messages, and offer basic information to callers.
Email & Chat Management
We manage shared mailboxes and chat platforms, answering promptly and professionally tenant, client, or vendor questions.
Calendar & Appointment Scheduling
Leave your calendar to us—schedule tours, maintenance stops, meetings, or prospect calls. We will schedule with clients, vendors, and staff to prevent conflicts.
Document Management
From leases to maintenance reports, we keep your digital records organized and up to date for convenient access and compliance.
Maintenance Request Handling
We log tenant maintenance requests, create work orders, and follow up with vendors—keeping everyone in the loop.
Rent & Invoice Follow-Ups
We track rent payments, send reminders, and escalate past-due accounts professionally to avoid tenant turnover and legal headaches.
Leasing Support
We assist with lease renewals, new lease creation, background check coordination, and move-in/move-out communication.
Software We're Proficient In
We work with a wide range of industry-standard tools, including:
Property Management
- AppFolio
- Buildium
- Propertyware
- Rentvine
Accounting & Finance
- QuickBooks
- Xero
- Excel
Real Estate Platforms
- Zillow
- MLS
- DocuSign
- Dotloop
Communication & CRM
- Slack
- Zoom
- Calendly
- Zendesk
- Freshdesk
- HubSpot
- Salesforce
If you utilize a tool not mentioned here, we're fast learners and can integrate with your processes with minimal training.
Work With a Trusted Offshore Partner
Based in India, we provide time zone flexibility, competitive pricing, and committed virtual assistants who work just like your internal team—without the exorbitant overhead. Our staff are English-proficient, highly qualified, and skilled at handling US-based clients.
24/7 Coverage Opportunities
Round-the-clock support availability to match your business needs
Clean Internet and Power Backup
Reliable infrastructure ensuring uninterrupted service delivery
NDA and Data Privacy Compliance
Strict confidentiality and security measures for your business data
One-on-One Onboarding
Personalized setup and SOP creation for seamless integration
Transparent Time Tracking
Clear reporting and accountability for all work performed
English-Proficient Staff
Native-level English communication skills for US market
Frequently Asked Questions (FAQs)
Property Management Virtual Assistant Services
Ready to Transform Your Business with Professional Virtual Assistant Support?
Join hundreds of property management companies, real estate professionals, and businesses who trust Pacerline for expert virtual assistant services. Start saving time and money while improving your customer service today.